Shipping & Returns
Order processing takes between 2 to 5 business days. Once your order has been processed, we do our best to have all items shipped to you within 2 weeks (14 business days from order). Shipping within the USA is included with the purchase of your item.
Orders are not shipped or delivered on weekends or holidays.
Customers are responsible for any additional shipping.
All orders (domestic and international) are shipped via FedEx or DHL. Tracking will be provided.
International shipping is the customers responsibility and we are happy to help arrange rates.
Our Products ship from location in Pasadena, CA.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your item at the shipping carrier listed.
Clothes Heaven is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package:
Where do you ship?
Clothes Heaven ships anywhere in the United States.
Failed Deliveries and Returned Packages
In the case that the carrier is unable to deliver a package due to an incorrect address entered by the customer, multiple failed attempts to reach the customer at point of delivery, or otherwise, Clothes Heaven is not responsible for payment of return shipping costs levied by the courier. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
RETURN AND EXCHANGE POLICY
SALES OF ALL ITEAMS ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE.
THE VENDOR MAY OFFER EXCHANGES OF CERTAIN MERCHANDISE PURCHASED ON THE WEBSITE. WE RESERVE THE RIGHT TO EVALUATE EXCHANGES ON A CASE BY CASE BASIS. UNDER NO CIRCUMSTANCES IS A CUSTOMER GUARANTEED OR ENTITLED TO AN EXCHANGE.
WE OFFER NO REFUNDS ON ANY PRODUCTS ON THIS SITE. ALL PRODUCTS ARE NON-REFUNDABLE.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
Welcome to our website clothesheaven.com.
For Clothes Even your privacy and the safety of your personal data are very important; therefore, we gather and manage your personal data with the utmost care, taking measures to ensure its safety. Below, you will find the most important information on the treatment by ClothesHeaven of your personal data, in relation to your navigation on Clothesheaven.com and the use of the services offered. Some services may be subject to specific legal terms, in which case we shall provide you with all the appropriate information.
WHO IS THE HOLDER?
Below is the main information on the processing of your personal data performed by Clothes Heaven, LLC with headquarters at 111 E. Union Street, Pasadena, CA as Data Controller.
WHAT DATA DO WE PROCESS AND WHY?
The personal data that Clothes Heaven collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse. Clothes Heaven can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:
- allow the registration on the Site and the use of services reserved for registered users;
- manage your requests with our team for Customer service and care.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
Only with your prior consent, we process your personal data to:
- perform commercial and promotional communication activities;
- customize the Site based on your interests.
WHO WILL PROCESS YOUR DATA?
Your personal data is processed by a duly trained staff of our Company and other Group companies, and, for organizational and functional needs related to the provision of services on ClothesHeaven.com, by our providers. The latter have been assessed and chosen by Clothes Heaven Store their proven reliability and competence.
HOW LONG DO WE KEEP YOUR DATA?
We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: For example, the data collected during the purchase of goods on ClothesHeaven.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send our newsletter are kept until you ask to stop receiving it.
WHAT ARE YOUR RIGHTS?
At any time, depending on the specific treatment, you can: Withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose to their treatment. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
This policy may undergo changes and additions over time, so we invite you to periodically review its contents. Where possible, we will try to inform you promptly of any changes made.